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Product Warranty

1) All products marketed by Antonietti Anna l are covered by a 24-month standard warranty for lack of conformity, in accordance with Legis. Decree no. 24/02. To benefit from the support service included in the warranty, the Customer must keep the invoice (or transportation document) provided with the purchased goods. Customers can download invoices related to their purchases from the reserved area on the website:

2) Pursuant to Legis. Decree no. 24/02, the 24-month warranty applies to products with a lack of conformity, provided that the product is used properly in accordance with its intended use and as provided in the enclosed documentation. In accordance with Legis. Decree no. 24/92, the warranty shall be restricted to private Consumers (people who buy goods for purposes not related to their professional activity or make a purchase without providing a VAT number in the order form). In the event of non-conformity, Antonietti Anna; shall rectify the conformity of the product, at no cost for the Customer, by replacing it or reducing its price, until the termination of the contract. If the defect is not a non-conformity, in accordance with Legis. Decree no. 24/02, the Customer will be charged with any verification and transportation costs incurred by Antonietti Anna.

3) If for any reason Antonietti Anna, is not able to replace the product covered by the warranty (repaired or replaced) it may replace, with the Customer's consent, the product itself (if still in the catalogue), or with a product with the same features and value or, finally, issue a voucher for the same amount towards the purchase of another product. The voucher is valid for 6 months from the issue date.

4) Antonietti Anna will not pay any compensation for any delays in replacing products covered by warranty.

5) In cases where the application of the warranty involves returning the product, the merchandise must be returned by the Customer in its original package with all its parts; to limit damage to the original package, we recommend placing it in another box when possible; in any case, avoid applying labels or adhesive tape directly on the product's original package.